Type: Full-Time | Department: CMKL Professional Program & Training Center | Location: CMKL University, Lad Krabang
The Program Lead oversees the full operations of CMKL's professional training center, including the delivery of training and consulting programs, and leads the development of a new innovation-focused institute in AI, computer engineering, and business management. The role combines strategic program design with hands-on coordination, ensuring seamless experiences for faculty, clients, and participants.
1. Institution & Program Development
Lead the design, planning, and launch of a new AI, computer engineering, and business innovation institute
Develop the institutional vision, mission, and strategic roadmap aligned with CMKL University's goals
Build governance frameworks, operational policies, and a long-term sustainability model covering revenue streams and program growth
Represent the institute at external forums, conferences, and partner engagements
2. Consulting Services Coordination
Oversee end-to-end logistics and coordination for consulting services provided by CMKL faculty and researchers
Serve as the primary coordinator between CMKL's internal teams (faculty, researchers, administration) and external clients or stakeholders
Manage scoping, scheduling, deliverable tracking, and follow-up for all consulting engagements
Ensure quality, responsiveness, and professionalism throughout the consulting delivery process
3. Training Program Design & Delivery
Design and continuously improve professional training and executive education programs in AI, business innovation, and computer engineering
Translate industry needs into structured curricula aligned with current and emerging technology trends
Lead end-to-end execution of training programs — online, onsite, and hybrid
Coordinate with CMKL faculty, external instructors, and industry experts for content development and delivery
4. Operations & Logistics Management
Coordinate scheduling, logistics, and communications across all training and consulting programs
Manage venue setup, online platforms, equipment, and materials for all sessions
Oversee program administration from client onboarding through post-program follow-up
Develop scalable operational processes and workflows as programs and the institute grow
5. Client & Stakeholder Engagement
Act as the primary point of contact for industry clients, corporate partners, and external participants
Build and maintain strong client relationships; identify new business development opportunities
Ensure high standards of responsiveness, service quality, and professionalism in all interactions
6. Instructor & Participant Support
Provide operational support to instructors before, during, and after each program
Assist as part of the instructional team during workshops when required
Manage participant communications and ensure a positive, professional learning experience
7. Evaluation & Continuous Improvement
Design and manage feedback surveys and evaluation frameworks for all programs
Analyze results and provide actionable recommendations to improve program quality
Produce regular performance reports for senior leadership
8. Marketing & Promotion
Support development and maintenance of the training center's and institute's online presence
Create and update content for program promotion targeting corporate and executive audiences
Coordinate sharing of program information to relevant professional networks
Education
• Bachelor's degree or higher in Education Management, Business Administration, Computer Science, Engineering, or a related field
• Equivalent combination of education and relevant experience will be considered
Experience
• Demonstrated experience in professional training, consulting coordination, or academic program management
• Demonstrated experience in program or institution building in a university, corporate training, or innovation center context
• Experience engaging industry partners, government agencies, or international academic collaborators is an advantage
Knowledge & Skills
• Understanding of AI, digital transformation, and computer engineering as applied to business and industry
• Strong project management and multi-stakeholder coordination skills
• Excellent interpersonal, communication, and relationship-building skills in both Thai and English
• Ability to balance strategic thinking with hands-on operational execution
• Proficiency with digital platforms for online learning, collaboration, and content management